911 Call Taker: Start a Vital Public Safety Career

Regional 911 Intake Solutions; Escanaba (MI); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Bark River, MI seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incident locations, and accurately document details for dispatch coordination.

The role requires a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided; applicants may undergo background checks and assessments as part of the process.

Formación

• High school diploma or recognized equivalent (employers may accept alternatives).
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Conocimientos

Active listening

Typing

Verbal communication

Structured procedures

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions in Bark River, MI seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incident locations, and accurately document details for dispatch coordination.

The role requires a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided; applicants may undergo background checks and assessments as part of the process.