911 Call Taker: Start a Critical Public Safety Career

National Public Safety Careers; Addison (MI); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers invites applications for 911 Call Taker opportunities in Addison, Michigan. Successful candidates will handle incoming emergency lines, confirm incident locations, document details, and relay information promptly to dispatchers to coordinate timely responses.

Applicants should have a high school diploma or equivalent; strong listening, accurate typing, and the ability to follow established procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Active listening

Education

High School Diploma or equivalent

Job description

National Public Safety Careers invites applications for 911 Call Taker opportunities in Addison, Michigan. Successful candidates will handle incoming emergency lines, confirm incident locations, document details, and relay information promptly to dispatchers to coordinate timely responses.

Applicants should have a high school diploma or equivalent; strong listening, accurate typing, and the ability to follow established procedures.