Emergency 911 Call Taker — Start a Critical Career

National Public Safety Careers; Silverwood (MI); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Silverwood, Michigan. You will answer incoming emergency calls, verify locations, document details, and relay information to dispatch teams to coordinate responses.

These roles require strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training, screenings, and certifications are typical parts of the process, with shifts including nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Listening skills

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Silverwood, Michigan. You will answer incoming emergency calls, verify locations, document details, and relay information to dispatch teams to coordinate responses.

These roles require strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training, screenings, and certifications are typical parts of the process, with shifts including nights, weekends, and overtime.