911 Call Taker — Start a Critical Public Safety Career

National Public Safety Careers; Waterford Charter Township (MI); Sur place; USD 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Waterford, MI. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certification are required to perform duties and ensure caller safety.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Waterford, MI. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certification are required to perform duties and ensure caller safety.