911 Call Taker - Begin Your Public Safety Career

National Public Safety Careers; Addison Township (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Addison, MI to handle emergency and nonemergency lines. You will gather information, confirm locations, and document details for dispatch teams, ensuring accurate transfer of urgent situations.

Successful candidates will have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are required to proceed in this role.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service, telephone support, or public safety is helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Addison, MI to handle emergency and nonemergency lines. You will gather information, confirm locations, and document details for dispatch teams, ensuring accurate transfer of urgent situations.

Successful candidates will have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are required to proceed in this role.