911 Call Taker – Start a Critical Emergency Communications Career

Regional 911 Intake Solutions; Carsonville (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Carsonville, MI. The role involves answering emergency and nonemergency lines, confirming location and contact details, and entering information into dispatch systems.

Training and certification enable you to provide authorized pre-arrival instructions. Applicants should have a high school diploma or GED; prior public safety or customer service experience is helpful but not mandatory.

Qualifications

• High school diploma or GED required.
• Customer service or public safety experience helpful but not required.
• Strong listening, accurate typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural following

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Carsonville, MI. The role involves answering emergency and nonemergency lines, confirming location and contact details, and entering information into dispatch systems.

Training and certification enable you to provide authorized pre-arrival instructions. Applicants should have a high school diploma or GED; prior public safety or customer service experience is helpful but not mandatory.