911 Call Taker — Life-Saving Emergency Communications

Regional 911 Intake Solutions; Hazel Park (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hazel Park, MI seeks 911 Call Takers to handle emergency and nonemergency calls. The role requires careful questioning, accurate data entry, and coordination with dispatch teams to ensure timely responses.

Applicants should have a high school diploma and strong listening, typing, and communication skills; some vacancies may accept candidates without prior dispatch experience. Training and certs are provided where required.

Qualifications

• Candidates should have strong listening skills and the ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High School Diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Hazel Park, MI seeks 911 Call Takers to handle emergency and nonemergency calls. The role requires careful questioning, accurate data entry, and coordination with dispatch teams to ensure timely responses.

Applicants should have a high school diploma and strong listening, typing, and communication skills; some vacancies may accept candidates without prior dispatch experience. Training and certs are provided where required.