911 Call Taker — Start a Vital, Impactful Career

Regional 911 Intake Solutions; Lincoln Park (MI); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Lincoln Park, MI seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatchers. The role requires strong listening and clear communication, with rigorous training and certifications as part of the process.

Candidates should be prepared for work in a 24-hour environment with rotating shifts and the ability to follow structured procedures.

Competenze

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conoscenze

Listening skills

Typing speed

Verbal communication

Structured procedures

Formazione

High school diploma

Strumenti

Call-processing software

Descrizione del lavoro

Regional 911 Intake Solutions in Lincoln Park, MI seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatchers. The role requires strong listening and clear communication, with rigorous training and certifications as part of the process.

Candidates should be prepared for work in a 24-hour environment with rotating shifts and the ability to follow structured procedures.