911 Call Taker — Fast-Paced Public Safety Communications

Regional 911 Intake Solutions; Metamora (MI); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Metamora, MI, is seeking 911 Call Takers to join a dedicated emergency response team. You will answer emergency and nonemergency lines, verify locations, and document information for responders.

Applicants should have a high school diploma or equivalent, with strong listening, fast typing, and clear verbal communication. Training, certifications, and ongoing learning are provided as part of the role.

Qualifikationen

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions in Metamora, MI, is seeking 911 Call Takers to join a dedicated emergency response team. You will answer emergency and nonemergency lines, verify locations, and document information for responders.

Applicants should have a high school diploma or equivalent, with strong listening, fast typing, and clear verbal communication. Training, certifications, and ongoing learning are provided as part of the role.