911 Call Taker: Launch Your Career in Emergency Communications

Regional 911 Intake Solutions; Willis (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Willis, MI seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

The role may involve rotating shifts, nights, weekends, holidays, and overtime; eligibility requires a high school diploma and strong listening, typing, and communication skills, with training and certifications to follow.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma

Tools

Call-processing software

Dispatch software

Headset / computer displays

Job description

Regional 911 Intake Solutions in Willis, MI seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

The role may involve rotating shifts, nights, weekends, holidays, and overtime; eligibility requires a high school diploma and strong listening, typing, and communication skills, with training and certifications to follow.