911 Call Taker — Start a Critical Public Service

Regional 911 Intake Solutions; Saint Clair (MI); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for opportunities in Saint Clair, MI. You will handle incoming emergency and non-emergency lines, verify locations, and gather essential details using approved questions.

The role emphasizes accurate data entry into dispatch systems, prompt communication with dispatch teams, and adherence to certification timelines. Training and ongoing development are provided.

Qualifications

• High school diploma or equivalent required or helpful alternative.
• Strong listening and typing skills to capture and relay critical information.
• Ability to follow structured procedures and maintain accuracy under pressure.

Responsabilités

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to assess nature and urgency of a situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm, clear guidance to distressed callers when appropriate.
• Adhere to language-access and accessibility resources as needed.
• Complete required training and certifications within stated timelines.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Following structured procedures

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for opportunities in Saint Clair, MI. You will handle incoming emergency and non-emergency lines, verify locations, and gather essential details using approved questions.

The role emphasizes accurate data entry into dispatch systems, prompt communication with dispatch teams, and adherence to certification timelines. Training and ongoing development are provided.