911 Call Taker — Start a Vital Public Safety Career

Public Safety Dispatch Network; Lenni (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Ongoing training

Job summary

Public Safety Dispatch Network in Lenni, PA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. You will work in a fast-paced environment, using approved scripts and software, while supporting distressed callers with clear guidance and calm communication.

Successful applicants typically have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures; assessments determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or GED

Tools

Dispatch software

Call processing software

Job description

Public Safety Dispatch Network in Lenni, PA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. You will work in a fast-paced environment, using approved scripts and software, while supporting distressed callers with clear guidance and calm communication.

Successful applicants typically have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures.