Emergency 911 Call Taker — Begin Your Public Safety Career

Regional 911 Intake Solutions; Lawrenceville (IL); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Lawrenceville, IL is seeking dedicated 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information to support responders.

This role may require rotating shifts, nights, weekends, and overtime. A high school diploma is commonly required; prior customer service or public safety experience can help, but some vacancies welcome applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension is essential.
• Accurate typing and clear verbal communication are required.
• Ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assign non-emergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and nature of the situation.
• Enter information into call-processing or dispatch software.
• Provide incident details to dispatch when needed.
• Assist callers with pre-arrival instructions only within training.

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Lawrenceville, IL is seeking dedicated 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information to support responders.

This role may require rotating shifts, nights, weekends, and overtime. A high school diploma is commonly required; prior customer service or public safety experience can help, but some vacancies welcome applicants without dispatch experience.