911 Call Taker

Public Safety Dispatch Network; Monee (IL); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Public Safety Dispatch Network in Monee, IL seeks skilled 911 Call Takers to join the team. You will listen, verify locations, gather essential information, and document details to support responders and ensure timely delivery of services.

Applicants should have a high school diploma or equivalent, plus strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be completed before performing duties.

Formación

• High school diploma or equivalent is commonly required.
• Prior customer service, telephone support, or public safety experience helps, but vacancies may accept applicants without dispatch experience.
• Candidates should have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Assessments and minimum scores are set by the hiring agency.
• Meet agency employment eligibility and age requirements; complete background checks and screening.
• Complete call-taking training and performance evaluations; obtain certifications within required timeframes.
• Protect caller privacy and confidential incident information.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Following procedures

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

911 Call Taker Opportunities in Monee

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

• Duty Location: {airport_name}, Monee, IL
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call‑taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

• Meet agency‑specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call‑taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee‑assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.