911 Call Taker: Start a 24/7 Public Safety Career

National Public Safety Careers; Haverhill (IA); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in Haverhill, IA. You will answer emergency calls, verify locations, obtain caller information, and document details in call-processing software.

Training and certifications are required, with emphasis on accuracy and calm communication. Work may involve rotating shifts, nights, weekends, holidays, and overtime as needed to ensure 24-hour coverage.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and data-entry skills are essential.
• Clear verbal communication is required for callers and responders.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Support distressed callers with calm instructions and essential guidance.

Skills

Listening comprehension

Accurate typing

Verbal communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in Haverhill, IA. You will answer emergency calls, verify locations, obtain caller information, and document details in call-processing software.

Training and certifications are required, with emphasis on accuracy and calm communication. Work may involve rotating shifts, nights, weekends, holidays, and overtime as needed to ensure 24-hour coverage.