911 Call Taker — Start a Critical Public Safety Career

National Public Safety Careers; Salix (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is highlighting 911 call taker opportunities in Salix, IA. Duties include taking emergency calls, verifying locations, and entering data into dispatch software.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps. Training and certifications determine allowed procedures and eligibility for the role.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience can help.
• Ability to listen well, type accurately, and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is highlighting 911 call taker opportunities in Salix, IA. Duties include taking emergency calls, verifying locations, and entering data into dispatch software.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps. Training and certifications determine allowed procedures and eligibility for the role.