911 Call Taker - Emergency Communications Professional (24/7)

Public Safety Dispatch Network; Hazleton (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Hazleton, IA seeks dedicated 911 Call Takers to support emergency response. You will handle incoming calls, verify locations, collect essential information, and document details for dispatch teams.

Training is provided, with opportunities to work rotating shifts in a 24-hour operation. Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to remain calm under pressure.

Qualifications

• Strong listening comprehension required.
• Accurate typing and data entry.
• Clear verbal communication with callers.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Ask approved questions to identify urgency and needs.
• Enter information into dispatch software accurately.
• Forward incident information to appropriate teams promptly.
• Guide distressed callers with calm, clear instructions within training.
• Utilize language access resources when needed.
• Complete required certifications and training timelines.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hazleton, IA seeks dedicated 911 Call Takers to support emergency response. You will handle incoming calls, verify locations, collect essential information, and document details for dispatch teams.

Training is provided, with opportunities to work rotating shifts in a 24-hour operation. Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to remain calm under pressure.