911 Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Nemaha (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Public Safety Dispatch Network in Nemaha, IA, is seeking 911 Call Takers to answer emergency lines, verify locations, and document critical information for dispatch coordination. The role involves structured procedures, ongoing training, and potential rotating shifts in a 24/7 environment.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Nemaha, IA, is seeking 911 Call Takers to answer emergency lines, verify locations, and document critical information for dispatch coordination. The role involves structured procedures, ongoing training, and potential rotating shifts in a 24/7 environment.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.