Emergency Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Hinton (IA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Hinton, IA. The role involves handling incoming emergency calls, verifying location details, and determining urgency to relay information to dispatch teams.

Candidates should have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures. Training and certifications are required to perform essential call-taking tasks.

Qualifications

• Strong listening comprehension, accurate typing, clear verbal communication, ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Hinton, IA. The role involves handling incoming emergency calls, verifying location details, and determining urgency to relay information to dispatch teams.

Candidates should have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures. Training and certifications are required to perform essential call-taking tasks.