911 Call Taker – 24/7 Public Safety Role

National Public Safety Careers; Garrison (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Garrison, IA. This role involves handling emergency and nonemergency calls, confirming incident details, and documenting information for dispatch teams.

Training, certification, and adherence to privacy requirements are essential. Successful candidates typically possess a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use standard questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Garrison, IA. This role involves handling emergency and nonemergency calls, confirming incident details, and documenting information for dispatch teams.

Training, certification, and adherence to privacy requirements are essential. Successful candidates typically possess a high school diploma, strong listening skills, accurate typing, and clear verbal communication.