911 Call Taker: Emergency Communications Specialist (24/7)

National Public Safety Careers; Blairsburg Township (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Hamilton, IA. The role involves handling emergency and non-emergency lines, verifying incident details, and entering data into dispatch systems.

Candidates should demonstrate strong listening, typing accuracy, and clear communication, with a capacity to follow established procedures. Successful applicants will undergo training and certifications, with shifts that may include nights, weekends, and

Qualifications

• Strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are required.
• Experience in customer service or call-taking is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Hamilton, IA. The role involves handling emergency and non-emergency lines, verifying incident details, and entering data into dispatch systems.

Candidates should demonstrate strong listening, typing accuracy, and clear communication, with a capacity to follow established procedures. Successful applicants will undergo training and certifications, with shifts that may include nights, weekends, and