911 Call Taker - Fast-Paced Public Safety Communicator

National Public Safety Careers; North English (IA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is recruiting for 911 Call Taker opportunities in North English, IA. The role involves handling emergency lines, confirming locations, and entering data into dispatch software to support responders.

Training and certifications are required, with rotating shifts and potential overtime. Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifikationen

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Listening comprehension

Typing

Verbal communication

Procedural following

Call-processing software

Ausbildung

High School Diploma or Equivalent

Tools

Call-processing software

Jobbeschreibung

National Public Safety Careers is recruiting for 911 Call Taker opportunities in North English, IA. The role involves handling emergency lines, confirming locations, and entering data into dispatch software to support responders.

Training and certifications are required, with rotating shifts and potential overtime. Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.