911 Call Taker — 24/7 Shifts, Training & Benefits

Regional 911 Intake Solutions; Wilsonville (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training programs

Job summary

Regional 911 Intake Solutions in Wilsonville, AL is seeking 911 Call Takers to answer emergency calls, verify locations, collect caller information, and input data into call-processing systems to aid rapid dispatch.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. Training and certifications will be provided, with emphasis on accuracy and calm, clear guidance under pressure.

Qualifications

• Candidates should demonstrate strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures are essential.
• Experience in customer service or call centers is beneficial but not required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm, clear instructions within training guidelines.

Skills

Active listening

Typing

Verbal communication

Call-processing software

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Wilsonville, AL is seeking 911 Call Takers to answer emergency calls, verify locations, collect caller information, and input data into call-processing systems to aid rapid dispatch.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. Training and certifications will be provided, with emphasis on accuracy and calm, clear guidance under pressure.