911 Call Taker: Save Lives in Fast-Paced Emergencies

National Public Safety Careers; Village Township (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continued training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Douds, IA. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Training and certification govern the pre-arrival instructions and response procedures. Respondents should have a high school diploma or equivalent, with customer service or public safety experience being helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience is helpful.
• Strong listening, accurate typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Douds, IA. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Training and certification govern the pre-arrival instructions and response procedures. Respondents should have a high school diploma or equivalent, with customer service or public safety experience being helpful.