911 Call Taker – Join Our 24/7 Emergency Response Team

National Public Safety Careers; Durant (IA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continued training

Job summary

National Public Safety Careers in Durant, IA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify incident details, and document information for dispatch teams. Training and certification are required before providing pre-arrival instructions.

Roles may include rotating shifts, nights, weekends, and overtime, with benefits as offered by the employer. Prior call-taking or public safety experience is helpful, but not always required.

Qualifications

• A high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Durant, IA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify incident details, and document information for dispatch teams. Training and certification are required before providing pre-arrival instructions.

Roles may include rotating shifts, nights, weekends, and overtime, with benefits as offered by the employer. Prior call-taking or public safety experience is helpful, but not always required.