Emergency Call Taker – Help Save Lives in Urgent Moments

National Public Safety Careers; Orient Township (IA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Résumé du poste

National Public Safety Careers is seeking 911 Call Taker opportunities in Orient, IA. The role involves handling emergency and nonemergency calls, verifying locations and contact details, and following established procedures to aid responders.

Applicants may require a high school diploma; prior customer service or dispatch experience is helpful but not mandatory for all postings. Training, certifications, and potential rotating shifts are described in the vacancy.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or call-center experience helpful but not mandatory for all vacancies.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers by focusing on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

National Public Safety Careers is seeking 911 Call Taker opportunities in Orient, IA. The role involves handling emergency and nonemergency calls, verifying locations and contact details, and following established procedures to aid responders.

Applicants may require a high school diploma; prior customer service or dispatch experience is helpful but not mandatory for all postings. Training, certifications, and potential rotating shifts are described in the vacancy.