Emergency Call Taker: Answer Life-Saving 911 Calls

Public Safety Dispatch Network; Ida Grove (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Holstein, IA seeks 911 Call Takers to greet callers, gather critical details, and document information for responders. Positions may involve rotating shifts and strict certification training.

Strong listening, accurate typing, and clear communication are essential; a high school diploma is commonly required; prior customer service helps. Training leads to certification and ongoing professional development.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Prior customer service or public safety experience is helpful but not always required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Follow training to provide pre-arrival instructions and maintain caller privacy.

Skills

Listening

Typing speed

Verbal communication

Multitasking

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Holstein, IA seeks 911 Call Takers to greet callers, gather critical details, and document information for responders. Positions may involve rotating shifts and strict certification training.

Strong listening, accurate typing, and clear communication are essential; a high school diploma is commonly required; prior customer service helps. Training leads to certification and ongoing professional development.