911 Call Taker – Critical Emergency Support (Standish, ME)

Regional 911 Intake Solutions; Standish (ME); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Standish, ME seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller data, and document details in dispatch systems, enabling rapid response by responders.

The role requires strong listening, typing, and communication skills, with training provided to ensure adherence to procedures and safety protocols. Work hours may vary with staffing needs.

Qualifications

• High school diploma or equivalent commonly required.
• Customer service, telephone support or public safety experience may help, but some vacancies accept entrants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Active listening

Accurate typing

Clear verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Standish, ME seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller data, and document details in dispatch systems, enabling rapid response by responders.

The role requires strong listening, typing, and communication skills, with training provided to ensure adherence to procedures and safety protocols. Work hours may vary with staffing needs.