Emergency Call Taker — 24/7 Shifts & Impact

Regional 911 Intake Solutions; Ivan (AR); In loco; USD 35.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for Ivan, AR. This role involves handling emergency and nonemergency calls, confirming locations and callback information, and using approved questions to determine urgency.

You will enter details into dispatch software and promptly forward information to the correct unit. Successful candidates will have a high school diploma or equivalent, with prior customer service or public safety experience helpful.

Competenze

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre‑arrival instructions within training and certification.

Conoscenze

Listening comprehension

Accurate typing

Clear verbal communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for Ivan, AR. This role involves handling emergency and nonemergency calls, confirming locations and callback information, and using approved questions to determine urgency.

You will enter details into dispatch software and promptly forward information to the correct unit. Successful candidates will have a high school diploma or equivalent, with prior customer service or public safety experience helpful.