911 Call Taker — Save Lives, 24/7 Emergency Support

Regional 911 Intake Solutions; Pevely (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Pevely, MO is seeking 911 Call Takers to be the first point of contact for emergency calls. You will ask focused questions, confirm the incident location, and document information for dispatch coordination.

Applicants typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are part of the process.

Qualifications

• Strong listening and typing skills are important.
• Clear verbal communication is essential.
• Ability to follow structured procedures and use dispatch systems.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Listening skills

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Pevely, MO is seeking 911 Call Takers to be the first point of contact for emergency calls. You will ask focused questions, confirm the incident location, and document information for dispatch coordination.

Applicants typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are part of the process.