911 Call Taker — Be First to Help in Emergencies

Regional 911 Intake Solutions; Mount Vernon (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Verona, MO. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures while maintaining caller privacy. Training and certifications are provided as part of the position.

Qualifications

• High school diploma or recognized equivalent. Customer service or public safety experience helpful.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to assess nature and urgency of situations.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Verona, MO. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures while maintaining caller privacy. Training and certifications are provided as part of the position.