911 Call Taker — Start a Career in Emergency Communications

Regional 911 Intake Solutions; Grenada (MS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions seeks an adaptable 911 Call Taker for Holcomb, MS. You will handle emergency and nonemergency lines, verify caller information, and relay data to dispatch teams while following established protocols. Training includes pre-arrival instructions and privacy protections.

Applicants should have a high school diploma or equivalent. Strong listening, typing, and verbal skills are essential for accurate, timely responses in high-stress situations.

Qualifications

• High school diploma or recognized equivalent required. Prior dispatch experience not always needed.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks an adaptable 911 Call Taker for Holcomb, MS. You will handle emergency and nonemergency lines, verify caller information, and relay data to dispatch teams while following established protocols. Training includes pre-arrival instructions and privacy protections.

Applicants should have a high school diploma or equivalent. Strong listening, typing, and verbal skills are essential for accurate, timely responses in high-stress situations.