911 Call Taker — Public Safety Dispatcher (Verona, MO)

Regional 911 Intake Solutions; Verona (MO); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions seeks an on-site 911 Call Taker in Verona, MO. You will handle emergency and nonemergency lines, verify locations and caller details, and document information for dispatch teams. Training and certifications shape your scope of duties.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Benefits and career development support are commonly offered by employers.

Formación

• Strong listening comprehension and accurate typing are required.
• Clear verbal communication is essential for effective information gathering.
• Ability to follow structured procedures and complete assessments as directed.

Responsabilidades

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions seeks an on-site 911 Call Taker in Verona, MO. You will handle emergency and nonemergency lines, verify locations and caller details, and document information for dispatch teams. Training and certifications shape your scope of duties.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Benefits and career development support are commonly offered by employers.