911 Call Taker — Public Safety Dispatcher (Entry Level)

Public Safety Dispatch Network; Walnutport (Northampton County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Walnutport, PA is seeking 911 Call Takers to join a 24/7 emergency communications team. Responsibilities include taking calls, verifying locations, and documenting details for dispatchers.

Training will cover call-taking procedures and use of dispatch software. Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with reliance on structured procedures and confidentiality in handling sensitive

Qualifications

• Must have high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and ability to follow structured procedures are essential.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Walnutport, PA is seeking 911 Call Takers to join a 24/7 emergency communications team. Responsibilities include taking calls, verifying locations, and documenting details for dispatchers.

Training will cover call-taking procedures and use of dispatch software. Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with reliance on structured procedures and confidentiality in handling sensitive