911 Call Taker – Frontline Emergency Communications

Public Safety Dispatch Network; Womelsdorf (Berks County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Womelsdorf, PA is seeking 911 Call Takers to document caller information, verify incidents, and coordinate initial response. The role supports 24-hour operations, with shifts and overtime as needed.

Applicants should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for duties and performance evaluations.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Womelsdorf, PA is seeking 911 Call Takers to document caller information, verify incidents, and coordinate initial response. The role supports 24-hour operations, with shifts and overtime as needed.

Applicants should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for duties and performance evaluations.