911 Call Taker — Vital Public Safety Dispatch Career

Public Safety Dispatch Network; New Hope (Bucks County); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking a 911 Call Taker in New Hope, PA. The position involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination. Training, certifications, and background checks are part of the process.

Call takers may work rotating shifts, including nights and weekends, depending on staffing. Applicants should have a high school diploma and strong listening and typing skills, with prior customer service or

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience may be helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network is seeking a 911 Call Taker in New Hope, PA. The position involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination. Training, certifications, and background checks are part of the process.

Call takers may work rotating shifts, including nights and weekends, depending on staffing. Applicants should have a high school diploma and strong listening and typing skills, with prior customer service or