911 Call Taker — Public Safety Communications Specialist

Public Safety Dispatch Network; Sacul (TX); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Public Safety Dispatch Network in Sacul, TX seeks a 911 Call Taker to be the first point of contact in emergencies, gathering essential details and relaying information to responders.

The role requires strong listening, precise typing, clear communication, and strict adherence to established procedures. Training, background checks, and potential rotating shifts are part of the process.

Formación

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Active listening

Accurate typing

Verbal communication

Structured procedures

Educación

High school diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network in Sacul, TX seeks a 911 Call Taker to be the first point of contact in emergencies, gathering essential details and relaying information to responders.

The role requires strong listening, precise typing, clear communication, and strict adherence to established procedures. Training, background checks, and potential rotating shifts are part of the process.