911 Call Taker — Launch a Critical Public Safety Career

Public Safety Dispatch Network; Odessa (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking an Odessa-based 911 Call Taker. You will handle incoming emergency and non-emergency calls, verify locations, and document details in dispatch systems, ensuring accurate and timely information for responders.

Ideal candidates will have a high school diploma or GED and strong listening and verbal communication skills. Prior call-centre or public safety exposure helps, but training is provided for qualified applicants.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety is helpful but not mandatory.
• Strong listening and communication skills are essential.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller information.
• Enter accurate information into dispatch software.
• Relay critical information to appropriate units promptly.
• Follow scripted questions to assess urgency and priorities.

Skills

Active listening

Clear verbal communication

Accurate typing

Information gathering

Education

High School Diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network is seeking an Odessa-based 911 Call Taker. You will handle incoming emergency and non-emergency calls, verify locations, and document details in dispatch systems, ensuring accurate and timely information for responders.

Ideal candidates will have a high school diploma or GED and strong listening and verbal communication skills. Prior call-centre or public safety exposure helps, but training is provided for qualified applicants.