911 Call Taker: Launch Your Career in Emergency Response

Public Safety Dispatch Network; Chilton (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Chilton, TX seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details for dispatch teams. Training ensures proper language and procedures are followed.

Successful candidates typically hold a high school diploma and demonstrate strong listening, typing, and communication skills to support timely, accurate incident responses.

Qualifications

• A high school diploma or recognized equivalent.
• Previous customer service experience may be helpful.
• Strong listening comprehension and accurate typing are required.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Chilton, TX seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details for dispatch teams. Training ensures proper language and procedures are followed.

Successful candidates typically hold a high school diploma and demonstrate strong listening, typing, and communication skills to support timely, accurate incident responses.