911 Call Taker: Launch a Critical Public Safety Career

National Public Safety Careers; Siloam Springs (AR); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers for positions in Siloam Springs, AR. The role involves handling emergency and non-emergency calls, confirming locations and callback details, and entering data into dispatch software.

You will forward information to dispatch, assist distressed callers, and follow certified pre-arrival instructions. Successful candidates typically have a high school diploma or GED and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful; dispatch experience not required.
• Strong listening, typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused instructions within training."
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Customer service

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers for positions in Siloam Springs, AR. The role involves handling emergency and non-emergency calls, confirming locations and callback details, and entering data into dispatch software.

You will forward information to dispatch, assist distressed callers, and follow certified pre-arrival instructions. Successful candidates typically have a high school diploma or GED and strong listening, typing, and verbal communication skills.