911 Call Taker — Life-Saving Public Safety Operator

National Public Safety Careers; Tiff City (MO); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Tiff, MO. Call Takers are often the first responders, asking focused questions, documenting information, and coordinating with dispatch teams to ensure accurate and timely responses.

Employment involves call-taking duties, potential for rotating shifts, and required training and certifications. Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service, telephone support, or public safety can help, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Tiff, MO. Call Takers are often the first responders, asking focused questions, documenting information, and coordinating with dispatch teams to ensure accurate and timely responses.

Employment involves call-taking duties, potential for rotating shifts, and required training and certifications. Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills.