911 Call Taker: Emergency Response Specialist

National Public Safety Careers; Macks Creek (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Missouri to answer emergency lines and gather critical information. This role requires precise listening, fast typing, and clear communication while complying with established procedures.

You will use call-processing software and coordinate details with dispatch teams to support responders. Applicants may have prior customer service or public safety experience; training and certifications are required for pre-arrival instructions.

Qualifications

• Requires high school diploma or equivalent; dispatcher experience may help.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and following structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Missouri to answer emergency lines and gather critical information. This role requires precise listening, fast typing, and clear communication while complying with established procedures.

You will use call-processing software and coordinate details with dispatch teams to support responders. Applicants may have prior customer service or public safety experience; training and certifications are required for pre-arrival instructions.