911 Call Taker: Life-Saving Communications Pro

National Public Safety Careers; Bertrand (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers in Bertrand, MO. The role involves handling emergency and nonemergency calls, verifying locations, and gathering critical information to support dispatch operations.

Successful candidates typically hold a high school diploma or equivalent, with customer service or public safety experience beneficial. Training, certification, and background checks are required, with long shifts and varied hours common in this essential public

Qualifications

• High school diploma or recognized equivalent required; customer service/public safety experience helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking qualified 911 Call Takers in Bertrand, MO. The role involves handling emergency and nonemergency calls, verifying locations, and gathering critical information to support dispatch operations.

Successful candidates typically hold a high school diploma or equivalent, with customer service or public safety experience beneficial. Training, certification, and background checks are required, with long shifts and varied hours common in this essential public