911 Call Taker: Fast-Paced Public Safety Role

Public Safety Dispatch Network; East Lynne (MO); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Missouri is seeking 911 call takers to begin the emergency communication process by gathering information and documenting details for responders.

Call takers may work rotating shifts, including nights, weekends, and holidays. Training and certifications are provided, with emphasis on accuracy, empathy, and clear verbal communication to guide callers through urgent situations.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions

Skills

Typing

Active listening

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Missouri is seeking 911 call takers to begin the emergency communication process by gathering information and documenting details for responders.

Call takers may work rotating shifts, including nights, weekends, and holidays. Training and certifications are provided, with emphasis on accuracy, empathy, and clear verbal communication to guide callers through urgent situations.