911 Call Taker – Fast-Paced Public Safety Role

National Public Safety Careers; Quitman (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Quitman, AR seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details for dispatch. The role requires listening, accurate typing, and clear communication while following structured procedures under training.

Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful.

Qualifications

• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures per agency guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Quitman, AR seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details for dispatch. The role requires listening, accurate typing, and clear communication while following structured procedures under training.

Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful.