911 Call Taker: Life-Saving, Fast-Paced Communications

Regional 911 Intake Solutions; Freedom (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Freedom, OK to handle emergency and nonemergency calls with precision. You will collect location and contact details, and use structured questions to assess urgency and relay information to dispatch teams.

Candidates should demonstrate strong listening, typing, and verbal communication skills; prior dispatch experience is a plus. This role offers potential for ongoing training and benefits depending on appointment type and schedule.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or dispatch helpful but not always necessary.
• Strong listening, typing, and communication skills required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Support distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Freedom, OK to handle emergency and nonemergency calls with precision. You will collect location and contact details, and use structured questions to assess urgency and relay information to dispatch teams.

Candidates should demonstrate strong listening, typing, and verbal communication skills; prior dispatch experience is a plus. This role offers potential for ongoing training and benefits depending on appointment type and schedule.