911 Call Taker: Respond to Emergencies & Help Save Lives

Regional 911 Intake Solutions; Ninnekah (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Ninnekah, OK seeks 911 Call Taker to respond to emergency calls and coordinate information for dispatch. Responsibilities include confirming locations, gathering caller data, and entering details into dispatch software. Training covers language access and pre-arrival instructions.

Applicants should have strong listening skills, accurate typing, and the ability to follow structured procedures. Work often involves 24/7 coverage and potential shift work.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Ninnekah, OK seeks 911 Call Taker to respond to emergency calls and coordinate information for dispatch. Responsibilities include confirming locations, gathering caller data, and entering details into dispatch software. Training covers language access and pre-arrival instructions.

Applicants should have strong listening skills, accurate typing, and the ability to follow structured procedures. Work often involves 24/7 coverage and potential shift work.