911 Call Taker: Life-Saving Public Safety Communicator

Regional 911 Intake Solutions; Skiatook (OK); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Ongoing training

Job summary

Regional 911 Intake Solutions in Skiatook, OK is seeking qualified 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document incidents using dispatch software. You will follow structured questions to assess urgency and ensure rapid information flow to responders.

Ideal candidates will have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills needed.
• Clear verbal communication and ability to follow procedures required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural compliance

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Skiatook, OK is seeking qualified 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document incidents using dispatch software. You will follow structured questions to assess urgency and ensure rapid information flow to responders.

Ideal candidates will have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow procedures.