911 Call Taker — Life-Saving Emergency Communications

Regional 911 Intake Solutions; Town of Rutland (WI); Vor Ort; USD 40.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions is seeking dedicated 911 call takers in Dane, Wisconsin. The role involves handling incoming emergency calls, confirming locations, and documenting details for dispatch teams.

Training and certifications are required, with opportunities to work rotating shifts as needed. The position emphasizes accurate information gathering, adherence to procedures, and compassionate communication with distressed callers.

Qualifikationen

• High school diploma or equivalent required.
• Customer service or call-center experience helpful.
• Strong listening and communication skills required.
• Ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Enter accurate details into dispatch software.
• Forward information to the appropriate dispatch function.

Kenntnisse

Customer service

Active listening

Typing

Clear verbal communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions is seeking dedicated 911 call takers in Dane, Wisconsin. The role involves handling incoming emergency calls, confirming locations, and documenting details for dispatch teams.

Training and certifications are required, with opportunities to work rotating shifts as needed. The position emphasizes accurate information gathering, adherence to procedures, and compassionate communication with distressed callers.