911 Call Taker: Life-Saving Communications Pro

Regional 911 Intake Solutions; Dorchester (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Dorchester, WI seeks a 911 Call Taker to respond to emergency and nonemergency lines. You will verify incident details, collect callback information, and document data in dispatch software while following established procedures.

The role requires clear verbal communication, active listening, and the ability to handle stressful situations. Training, certification, and call-handling policies govern duties and scheduling.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Dorchester, WI seeks a 911 Call Taker to respond to emergency and nonemergency lines. You will verify incident details, collect callback information, and document data in dispatch software while following established procedures.

The role requires clear verbal communication, active listening, and the ability to handle stressful situations. Training, certification, and call-handling policies govern duties and scheduling.